Terms and Conditions
Man with Van Harringay Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Harringay provides man and van, removals, and related services to private and business customers. By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
These terms apply to all services we provide within our usual operating areas and any additional locations agreed in advance. Any variation to these terms will only be valid if confirmed in writing by us.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.
We, us, our means Man with Van Harringay.
You, your means the customer who has requested or booked our services, including any person acting on behalf of a business or organisation.
Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services we provide to you.
Items or Goods means the furniture, boxes, personal belongings, equipment, or any other property that we are requested to move, handle, or transport.
Working Day means any day other than a Saturday, Sunday, or public holiday in England.
2. Booking Process
2.1 You may request a quotation or make a booking by phone, online form, or other accepted communication method. All bookings are subject to availability and our acceptance.
2.2 When requesting a quotation, you must provide accurate and complete information about:
The collection and delivery addresses and access conditions.
The approximate volume and nature of the items to be moved.
Any special handling requirements, such as fragile, heavy, or high-value items.
Any access restrictions, such as stairs, narrow entrances, parking limitations, or time restrictions.
2.3 Quotations are based on the information you provide. If the actual work differs from the description given at the time of quotation or booking, we reserve the right to adjust the price or, if necessary, refuse to carry out part or all of the service.
2.4 A booking is only confirmed when we have explicitly accepted it and, where required, you have paid any applicable deposit or provided card details for pre-authorisation. Until then, any date or time given is indicative only and may be offered to other customers.
2.5 It is your responsibility to ensure that all details in our booking confirmation are correct. Any discrepancies must be notified to us as soon as possible and, in any event, before the service date.
3. Services and Service Area
3.1 We provide man and van and removal services within our normal operating area, including local and longer-distance moves within the United Kingdom. Acceptance of jobs outside our usual service area is at our discretion.
3.2 Our services may include loading, transport, unloading, and, where agreed, basic furniture disassembly and reassembly. We do not provide specialist installation unless explicitly agreed in advance.
3.3 Our staff will exercise reasonable skill and care in handling your items and in providing the services. However, we do not accept responsibility for tasks we have not expressly agreed to undertake.
3.4 Time estimates for arrival, loading, transit, and completion are provided in good faith but are not guaranteed. Factors such as traffic, road closures, weather, and delays at collection or delivery addresses may affect timings.
4. Customer Responsibilities
4.1 You are responsible for:
Ensuring that you or an authorised representative is present at the collection and delivery addresses to provide access and directions.
Obtaining and paying for all necessary parking permissions, permits, or access arrangements at both addresses.
Ensuring that the property and access routes are safe for our team to use.
4.2 You must properly pack and protect your items unless packing services have been agreed as part of the booking. We are not responsible for damage arising from inadequate or unsuitable packing done by you or a third party.
4.3 You must remove or secure any personal documents, money, jewellery, valuables, or items of exceptional value before we commence work. These should not be packed with general household or office items for transport by us.
4.4 You must ensure that items to be moved are ready for transport. This includes disconnecting appliances, defrosting fridges and freezers, and emptying cupboards, drawers, and wardrobes unless explicitly agreed otherwise.
4.5 You must not ask our staff to carry out any activity that is unsafe, unlawful, or outside the agreed scope of work.
5. Price and Payment
5.1 Our charges may be based on an hourly rate, fixed price, or a combination of both, as stated in the quotation or booking confirmation.
5.2 Unless otherwise stated, our prices do not include additional charges such as congestion charges, tolls, ferry fees, parking charges or penalties, or additional time due to access issues or delays beyond our control. These costs will be payable by you.
5.3 We may require a deposit or card pre-authorisation to secure your booking. The amount and payment method will be communicated to you at the time of booking.
5.4 Unless otherwise agreed in writing, payment for the services is due immediately upon completion of the job on the service date. We may require payment in advance for certain bookings.
5.5 We accept the payment methods notified to you at the time of booking. You must ensure that the payment method used is valid and has sufficient funds.
5.6 If payment is not received when due, we reserve the right to charge interest on the overdue amount at the statutory rate, and to recover reasonable costs incurred in pursuing late payment.
6. Cancellations and Changes
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 We may apply cancellation charges as follows, unless otherwise stated in your booking confirmation:
More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or applied to a future booking at our discretion.
Between 24 and 48 hours before the scheduled start time: up to 50 per cent of the estimated job value or deposit may be retained.
Less than 24 hours before the scheduled start time or failure to provide access on arrival: up to 100 per cent of the estimated job value may be charged.
6.3 If you reduce the scope of work or the time required after a fixed-price quotation has been accepted, we are not obliged to reduce the quoted price.
6.4 We may cancel or reschedule the service if:
You fail to meet your obligations under these terms.
There is a safety risk to our staff or the public.
We are unable to carry out the service due to circumstances beyond our reasonable control.
In such cases, we will endeavour to notify you as soon as reasonably possible and, where appropriate, offer an alternative date or time.
7. Insurance and Liability
7.1 We will exercise reasonable care in handling and transporting your items. However, our liability is limited as set out in this section.
7.2 You are strongly advised to arrange appropriate insurance cover for your items for the duration of the move, particularly for high-value or fragile goods.
7.3 We will not be liable for:
Loss or damage arising from your failure to pack items properly when packing is not carried out by us.
Loss of or damage to items of high or special value, including but not limited to money, jewellery, watches, precious metals, stones, antiques, fine art, important documents, or electronic data.
Loss or damage caused by wear and tear, inherent defects, pre-existing damage, or deterioration of items.
Indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity.
7.4 Our total liability for loss of or damage to your items, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement cost for the specific items affected, subject to any limitations communicated at the time of booking.
7.5 We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, road closures, accidents, vehicle breakdown, strikes, or other industrial disputes.
7.6 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
8. Excluded Items
8.1 We do not accept for transport or handling any of the following items unless expressly agreed in writing in advance:
Explosives, weapons, ammunition, or similar items.
Flammable or hazardous substances, including gas cylinders, petrol, solvents, paints, or chemicals.
Illegal goods or substances.
Livestock, pets, or other living creatures.
8.2 If such items are found amongst your goods without our prior written consent, we may remove, dispose of, or refuse to handle them, and you shall be liable for any resulting loss, damage, or expense.
9. Waste and Disposal Regulations
9.1 We comply with applicable UK waste and environmental regulations. Any removal, transport, or disposal of waste or unwanted items will be carried out in accordance with these requirements.
9.2 We are not a general waste collection service. We will only remove waste or items for disposal if this has been clearly agreed as part of the booking.
9.3 You must not present for removal any prohibited waste, including but not limited to hazardous, clinical, or specialist waste, unless we have agreed in advance and you have provided all necessary information and documentation.
9.4 Any additional costs incurred in disposing of items that you present as standard household or office goods but which in fact require special handling or disposal will be charged to you.
9.5 You are responsible for ensuring that any items you ask us to remove or dispose of are lawfully yours to dispose of and that no third-party consents are required.
10. Access, Parking, and Delays
10.1 You must ensure that there is suitable and legal parking for our vehicle as close as reasonably possible to the property at both collection and delivery points.
10.2 You are responsible for any parking costs, fines, or penalties incurred as a result of insufficient or incorrect parking arrangements that arise directly from your instructions or omissions.
10.3 If we are delayed or prevented from carrying out the services due to inadequate access, waiting for keys, or other circumstances outside our control, we reserve the right to charge for waiting time at our standard hourly rates.
11. Claims and Complaints
11.1 You should inspect your items and the premises as soon as reasonably possible upon completion of the service.
11.2 Any visible loss or damage that you believe is our responsibility should be reported to us on the day of the move where practicable, or as soon as reasonably possible thereafter, giving full details.
11.3 Any complaint regarding our services should be submitted to us in writing, including a clear description of the issue and any supporting evidence such as photographs. We will review your complaint and respond within a reasonable time.
11.4 Failure to notify us of any issues within a reasonable period may affect our ability to investigate or to offer any remedy.
12. Privacy and Data Protection
12.1 We will collect and use your personal information in order to provide our services, manage bookings, process payments, and handle queries.
12.2 We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to deliver our services, comply with legal obligations, or with your consent.
13. Variation of Terms
13.1 We may update or amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication.
13.2 The Terms and Conditions in force at the time of your booking will continue to apply to that booking unless we agree otherwise with you in writing.
14. Severability
14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as removed to the extent required, and the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services we provide, or any related matter.
By confirming a booking with Man with Van Harringay or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
