Privacy Policy
Man with Van Harringay Privacy Policy
This Privacy Policy explains how Man with Van Harringay collects, uses, stores and shares personal data about its customers and prospective customers in the Harringay area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Policy applies to all Man with Van Harringay customers and service users in the area, whether you contact us by phone, through online forms, or by any other direct means.
Who We Are and Scope of This Policy
Man with Van Harringay is a local removals and transport service providing man and van services to customers in and around Harringay. For the purposes of data protection law, we are the data controller in respect of the personal data that we collect about you when you use our services or interact with us.
This Privacy Policy applies to all personal data we process in connection with enquiries, bookings, the provision of removal and transport services, payments, and related customer service activities. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Policy.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The personal data we may collect includes:
Identification and contact details such as your name, address, pick-up and delivery addresses, and any alternative contact details you choose to provide.
Communication information such as the content of enquiries, messages, instructions, feedback or complaints that you send to us by phone, text, online form or other communication channels.
Booking and service details such as preferred dates and times, service type, inventory or item descriptions, access information, special handling requirements and notes relevant to completing the job.
Payment and transaction information such as amounts charged, payment method used, time and date of payment, and records of invoices and receipts. We do not store full card details where card payments are processed by an external payment provider acting as a data processor.
Technical and usage data such as basic information generated when you visit our website or online booking tools, for example pages visited, time and date of visit, and approximate location data based on your device or network, where such data is collected through standard website analytics tools.
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, the lawful basis will be one or more of the following:
Contract. We process personal data where it is necessary to enter into or perform a contract with you. This includes handling enquiries, providing quotations, confirming bookings, delivering our man and van services, and administering your account and payments.
Legal obligation. We process certain data to comply with legal obligations, such as tax, accounting and record keeping requirements, and to respond to lawful requests from public authorities.
Legitimate interests. We process data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. This may include improving our services, preventing fraud or misuse, managing our business operations, and keeping reasonable records of interactions and transactions.
Consent. In limited situations, we may rely on your consent, for example for certain types of optional communications or when we are required by law to obtain consent before using particular types of cookies or similar technologies. Where processing is based on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use the personal data that we collect for the following purposes:
To respond to your enquiries, provide quotations, confirm availability and set up bookings for man and van services.
To plan, manage and carry out moves, collections, deliveries and related services safely and efficiently, including arranging appropriate resources and vehicles.
To communicate with you about your booking, including confirmations, reminders, changes to your booking, and any issues that arise before, during or after the service.
To process payments, issue invoices and receipts, and manage any refunds or disputes relating to payments or services provided.
To manage customer relationships, handle feedback and complaints, and improve the quality of our services based on customer experiences.
To maintain internal records and conduct business administration, including reporting, auditing, and financial management.
To protect our rights, property and safety, to prevent and detect fraud or misuse of our services, and to comply with applicable laws and regulatory requirements.
Data Sharing and Processors
We may share your personal data with third parties where this is necessary for the purposes described in this Policy, always ensuring that appropriate safeguards are in place.
Service providers and data processors. We may use trusted third parties to provide services such as hosting and maintaining our website, processing payments, providing business software, or supplying communication and storage systems. These providers act as data processors and only process your personal data on our instructions and for the agreed purposes. We require them to keep your data secure and to comply with data protection law.
Professional and legal advisers. We may share relevant information with our accountants, insurers, legal advisers or other professional advisers where this is necessary for advice, auditing, insurance or legal processes.
Authorities and law enforcement. We may disclose personal data when required to do so by law or in response to valid requests from public authorities, including the police, tax authorities or regulators.
We do not sell your personal data to third parties. If we ever intend to transfer your data in a way not covered by this Policy, we will provide you with additional information and, where required, seek your consent.
International Data Transfers
Where our service providers or systems are located outside the United Kingdom or the European Economic Area, your personal data may be transferred to and processed in countries that may have different data protection standards. In such cases, we take steps to ensure that appropriate safeguards are in place to protect your personal data, such as using contracts approved for use under data protection law or ensuring that the destination country has been recognised as providing an adequate level of protection.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected and to satisfy any legal, accounting or reporting requirements. The retention period will depend on the type of data and the context in which it was collected.
In general, enquiry and booking information, including contact details and service records, is retained for a period that allows us to manage ongoing relationships, address queries or complaints, and meet our tax and accounting obligations. Payment and transaction records are kept for the duration required by financial and tax laws.
When personal data is no longer needed for the purposes described in this Policy, we will either delete it securely or anonymise it so that it can no longer be linked to you.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These rights may be subject to certain conditions and legal exceptions, but we will always respond to any request you make in accordance with applicable law.
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to ask us to correct personal data that is inaccurate or to complete information that is incomplete.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and no other lawful basis applies.
Right to restriction. You may ask us to restrict the processing of your personal data in specific situations, for example while we are verifying the accuracy of the data or assessing an objection you have raised.
Right to object. You have the right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop processing your data unless we have compelling legitimate grounds to continue or the processing is needed for legal claims.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you have the right to request that we provide your personal data in a structured, commonly used and machine-readable format or that we transmit it directly to another controller where technically feasible.
You also have the right to lodge a complaint with the Information Commissioner's Office or another relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, restricted access to systems, and staff awareness of data protection responsibilities. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will take effect when the updated Policy is made available. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.
