UK Terms and Conditions for Man With Van Harringay

These Terms and Conditions set out the basis on which Man With Van Harringay provides removal, transport, loading, unloading, delivery, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging a booking. These terms are designed to be clear, fair, and practical for both private and business customers.

1. Definitions and scope

In these Terms, ???we??�, ???us??�, and ???our??� refer to the service provider operating as Man With Van Harringay. ???Customer??�, ???you??�, and ???your??� refer to the person, business, or organisation requesting the service. A ???booking??� means the agreed service date, time, location, and scope of work. These terms apply to all van moving services, including single-item moves, small removals, furniture transport, student moves, and general delivery work, whether carried out by one vehicle or multiple operatives.

2. Booking process

All bookings are accepted subject to availability and confirmation by us. A quotation may be provided based on information supplied by the customer, including the number of items, access conditions, floor levels, parking restrictions, distance, and any additional handling requirements. Any quotation is an estimate unless we have expressly stated in writing that it is fixed. If the information provided is incomplete or inaccurate, we may amend the quotation or the service charge before the job starts or while it is in progress, where reasonably necessary.

To secure a booking, we may request a deposit, advance payment, or written acceptance of the quotation. A booking is not confirmed until we have acknowledged it. We reserve the right to refuse a booking where the job is unsafe, illegal, outside our operational capacity, or likely to require specialist equipment not previously disclosed. You are responsible for ensuring that the collection and delivery addresses are accurate, that someone authorised is present to release or receive goods, and that access is suitable for the service agreed.

3. Changes to bookings

Requests to change the date, time, addresses, inventory, or scope of work must be made as early as possible. We will try to accommodate changes, but we cannot guarantee availability. Any change may affect pricing, timing, staffing, vehicle size, or the suitability of the original quotation. If the amended job materially differs from the original booking, we may issue a revised quotation or decline the change. If we have already allocated time or resources, charges may still apply even where the service is altered.

4. Customer responsibilities

You must ensure that all items are ready for collection at the agreed time, unless packing or dismantling has been specifically included in the service. Fragile, valuable, or specially shaped items should be clearly identified. You must also ensure that any items requiring special handling, such as pianos, antiques, glass items, electrical appliances, or heavy furniture, are disclosed before the move. Where access is restricted, you should arrange permits, parking permission, or building access arrangements in advance. Delays caused by unavailable access, missing keys, absent occupants, or undeclared difficulties may be charged.

5. Payments and charges

Payment terms will be confirmed at the time of booking or before the work begins. Unless agreed otherwise, payment is due on completion of the service, by the method specified by us. We may accept bank transfer, card payment, cash, or another agreed method, but we are not obliged to accept any particular form of payment. Where a deposit is requested, it may be non-refundable in accordance with the cancellation terms below. All prices, unless stated otherwise, may be subject to additional charges for congestion, tolls, parking, waiting time, stair carries, additional labour, and changes to the agreed scope.

If the customer fails to pay by the due date, we may charge reasonable recovery costs and interest in accordance with applicable UK law. Any disputed amount should be raised promptly and in writing, but undisputed sums remain payable on time. We are entitled to withhold completion documents, receipts, or further services until payment has been received in full. Where a third party is paying on the customer???s behalf, the customer remains responsible for settlement unless we have agreed otherwise in writing.

6. Cancellations and postponements

You may cancel a booking by giving us notice in writing or by another method we accept. Cancellation charges may apply depending on how much notice is given and whether resources have already been assigned. If you cancel at short notice, we may charge for lost time, administration, travel, or any non-recoverable cost incurred. If a deposit has been taken, it may be retained wholly or partly to cover these costs, subject always to consumer law where applicable.

If we need to cancel or postpone due to vehicle breakdown, severe weather, staff illness, unsafe access, legal restrictions, or circumstances beyond our reasonable control, we will seek to rearrange the service at a suitable time. We will not be liable for indirect losses arising from cancellation or delay, provided that we acted reasonably. Where a service cannot proceed because the customer has failed to provide access, instructions, or payment, this may be treated as a cancellation by the customer.

7. Delays, waiting time, and completion of work

Estimated arrival times are provided in good faith but are not guaranteed unless expressly stated. Traffic, road closures, weather, loading difficulties, and prior job overruns may cause delays. If waiting time occurs due to circumstances outside our control, we may charge waiting fees at the applicable rate. The service is deemed completed once the agreed items have been delivered, unloaded, or otherwise handled in accordance with the booking.

8. Liability and limitation

We will take reasonable care when handling your property. However, except where prohibited by law, we are not responsible for loss or damage caused by pre-existing defects, inadequate packing, inherent weakness, unsuitable lifting points, overfilled containers, or inaccurate instructions. Customers are responsible for adequately packing and securing items unless packing has been included in the quotation. We do not accept liability for items of exceptional value unless they have been declared in advance and we have agreed in writing to carry them under specific conditions.

Where we are found legally liable for loss or damage, our responsibility is limited to the lower of the repair cost, replacement value, or the amount recoverable under any applicable insurance cover, subject to the maximum extent permitted by law. We will not be liable for indirect or consequential loss, including loss of profit, loss of opportunity, emotional distress, or business interruption, except where such exclusion is not permitted by law. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

9. Access, parking, and property conditions

The customer must ensure that collection and delivery points are reasonably accessible for the vehicle and operatives. If parking charges, permits, penalty notices, or road restrictions apply, you must inform us in advance and bear those costs unless we agree otherwise. We are not responsible for damage caused by defective driveways, low ceilings, narrow stairwells, unstable flooring, or hidden obstacles where such risks were not disclosed. If we consider that access is unsafe, we may refuse to continue until conditions are made safe, and charges may apply for time already spent.

10. Goods, prohibited items, and declarations

You must not ask us to transport illegal, hazardous, stolen, improperly packaged, or undeclared restricted goods. This includes, without limitation, explosives, weapons, combustible liquids, toxic materials, and any item prohibited by law or by the carrier???s operational rules. If you fail to disclose hazardous or prohibited items, you will be responsible for all resulting loss, damage, and third-party claims. We may inspect goods where reasonably necessary to protect health, safety, and compliance obligations.

11. Waste, disposal, and environmental compliance

Where our service includes the removal of unwanted items, waste, or debris, all such work must comply with UK waste regulations and environmental requirements. We will only remove, carry, or dispose of waste where it is lawful for us to do so and where the customer has clearly instructed us to do so. The customer must tell us in advance what is to be removed, whether it is mixed household waste, bulky waste, reusable items, or trade waste, and whether any item may contain hazardous components.

If waste transfer or disposal forms are needed, the customer must provide accurate descriptions of the waste and cooperate with any reasonable compliance process. You remain responsible for ensuring that only lawful waste is presented for removal. We may refuse to take materials that are unsafe, contaminated, or subject to special disposal rules. If we do collect waste, we may use licensed facilities or approved disposal routes. Any costs connected with lawful disposal, tipping fees, or regulatory handling may be added to the charge where this has been disclosed or is reasonably required.

12. Insurance and claims

We may hold insurance covering certain risks, but insurance is not a guarantee of compensation in every case. If you believe an item has been lost or damaged, you must notify us as soon as reasonably possible and provide evidence of the item, its condition, and its value. Claims should be made promptly so that we can investigate while the circumstances remain fresh. You must take reasonable steps to prevent further loss or damage after an incident has occurred.

13. Suspension and refusal of service

We may suspend, pause, or refuse to continue a service if the customer breaches these Terms, if payment is overdue, if access is unsafe, if the job becomes materially different from what was booked, or if continuing would create a risk to health, safety, or property. In such cases, any charges already incurred remain payable. If we stop work due to the customer???s conduct, failure to cooperate, or failure to provide accurate information, the booking may be treated as completed for charging purposes.

14. Data and communication

We may use the contact details provided by the customer to manage the booking, issue service updates, handle invoicing, and deal with any follow-up matters. We will only use personal information in a way that is lawful and relevant to the service. Where electronic communication is used, you accept that important notices may be sent by email, text message, or another agreed method. It is your responsibility to keep us informed of any changes to your contact information.

15. Force majeure

We are not responsible for delays, non-performance, or failure to deliver the service where this is caused by events beyond our reasonable control. Such events may include extreme weather, fire, flood, road closures, accident, government action, strikes, industrial disputes, pandemic-related restrictions, or other disruptive circumstances. Where possible, we will use reasonable efforts to resume or reschedule the service, but we will not be liable for resulting losses that could not reasonably have been avoided.

16. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer rights provide otherwise. If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

17. General provisions

No waiver by us of any breach or failure to enforce a provision shall be treated as a waiver of any later breach or of any other provision. We may update these Terms from time to time to reflect changes in law, operating procedures, or service requirements. The version in force at the time of your booking will apply to that booking unless a change is required by law. These Terms, together with any written quotation or booking confirmation, form the entire agreement between the parties for the relevant service.